Privacy Policy — Day Trips Tangier

Last Updated: November 29, 2025

1. Introduction

At Day Trips Tangier, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when booking a tour, contacting us, or visiting our digital platforms (e.g., WhatsApp, email, partner websites).

By engaging with our services, you consent to the practices described below.

2. Information We Collect

We only collect data necessary to deliver your tour and ensure your safety and satisfaction:

• Personal Identifiers: Full name, nationality, passport number (for multi-day tours crossing regions), age (for child/infant pricing).
• Contact Details: Email address, phone number (WhatsApp or call), pickup location (hotel/airport/port).
• Booking Information: Tour date, service type, special requests (e.g., dietary needs, mobility concerns), payment details (collected verbally or via bank transfer — we do not store card numbers).
• Optional Media: Photos/videos taken during tours (with your permission).

3. How We Use Your Data

Your information is used solely for:

• ✅ Confirming and managing your tour reservation
• ✅ Coordinating pickup/drop-off with our drivers and guides
• ✅ Ensuring your safety and comfort (e.g., sharing dietary needs with lunch venues)
• ✅ Responding to inquiries and providing customer support
• ✅ Sending post-tour follow-ups (e.g., feedback requests, seasonal offers — you may opt out anytime)

We do not sell, rent, or share your personal data with third parties — except where legally required (e.g., Moroccan tourism authorities for multi-day itineraries involving desert camps) or with trusted service providers (e.g., licensed drivers) under strict confidentiality agreements.

4. Data Security

• All digital communications (email, WhatsApp) are encrypted in transit.
• Customer records are stored securely on password-protected devices and cloud backups (accessible only by authorized staff).
• Physical documents (e.g., signed waivers) are kept in locked filing cabinets and shredded after 12 months.
• We conduct regular staff training on data protection best practices.

5. Your Rights

Under applicable data protection laws, you have the right to:

• 🔍 Access your personal data we hold
• ✏️ Correct inaccurate or incomplete information
• 🗑️ Request deletion of your data (subject to legal retention requirements)
• 📧 Opt out of marketing communications at any time

To exercise these rights, please contact us using the details below.

6. Data Retention

• Booking records: retained for 12 months (for accounting, insurance, and service improvement).
• Marketing preferences: retained until you unsubscribe.
• Anonymized feedback/reviews: may be kept indefinitely for quality assurance.

7. Third-Party Links

Our communications may include links to external sites (e.g., ferry operators, payment gateways). We are not responsible for the privacy practices of these third parties. Please review their policies separately.

8. Children’s Privacy

We do not knowingly collect data from children under 13. For family tours, information about minors is provided by a parent or guardian and used strictly for tour logistics and safety.

9. Policy Updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated version will be posted here with a revised “Last Updated” date.

10. Contact Us

Questions? Requests? We’re happy to help:

• 📱 WhatsApp: +212 707 023 444
• 📞 Office Phone: +212 669 552 458
• ✉️ Email: contact@daytripstangier.com

Day Trips Tangier — Your trust is our highest priority.